Troubleshooting Tips

How do I clean my Stewart projection screen?

With reasonable care, you may expect many years of dependable use of your Stewart projection screen. The surface of your screen is delicate, so we encourage you to keep your screen clean. Special attention to these instructions should be followed when cleaning.

To protect an ElectriScreen when it is not in use, store it in the fully retracted position. Avoid getting any foreign material on the screen, as cleaning may prove very difficult. It may not be possible to remove scratches, paint, ink, etc.

A draftsman-style brush may be used to lightly whisk away any loose dirt or dust particles. (This type of brush is usually available at office supply stores.)

For tougher spots, you can make a cleaning solution using a water-based detergent and warm water. Moisten a clean, cotton cloth or Q-Tip with this solution; moisten the stained area; and gently lift off the stain. Do not use any other cleaning materials on the screen. Proper cleaning instructions are available in your owner's manual.

How do I change the stopping (deployed) position of my Stewart electric screen?

Use the white extension (down) limit switch on the electric screen’s motor to adjust the deployed stopping position of your screen. Locate the specific instructions on adjusting the screen extension in your product owner’s manual.

I have recently moved, and when reinstalling my Stewart screen there were wrinkles. How can I eliminate these?

These wrinkles were caused by repacking the screen. Once you have remounted the screen, the wrinkles will eventually flatten out. If the creases are severe, place the tensioned screen and frame in direct sunlight. The screen fabric will soften with heat, which will in turn help reduce creases. You can rub the creases from the backside of the screen with your fingertips to help eliminate. If the creases cannot be removed, call your Stewart dealer for a solution.

When lowering my Stewart ElectriScreen, I notice there are small dimples on the viewing surface. How can I get rid of these?

Dimples on electric screens are typically caused by dirt particles or other foreign objects (bugs or other flying insects) that have become entrapped in the screen roll. Lower screen and check both sides paying particular attention to the higher region of the screen. Once the particle or bug is removed, the dimple will slowly flatten out in a few days.

How do I connect my Stewart ElectriScreen to the supplied wall switch?

Professional techniques should be used when making any electrical connection. A qualified electrician should perform these procedures. They will be able to find electrical hookup information in the owner’s manual.

What type of wire should I use to connect my projector’s trigger output to the trigger input on the electric screen?

Small-gauge, 2 conductor, hookup wire is typically used. This can be 20 to 24 gauge, and in fact most technicians will use a single pair of Cat5 wire to connect the screen trigger input to the projector.

What type of cable should I use to connect my Stewart electric screen to the supplied control device?

The type of cable required should be selected by your technician in conjunction with the requirements of the specific control device and information in the product owner’s manual.

What type of wire should I use to connect the Stewart Filmscreen control device to the 3-button wall switch and/or other outboard switching controls?

Typically a small-gauge, 4 conductor, hookup cable is used. A Cat5, multi-conductor unshielded, or similar type of electronic cable may also be used in most cases. The recommended wire gauge is 20 to 24 AWG. Use plenum-rated cable when required.

Why doesn't the screen immediately retract when I unplug the optional, supplied STI transformer?

The Stewart STI was designed to operate effectively with many different types of video projectors and signaling equipment. Therefore, the input circuitry is very sensitive to many differing types of signals. The supplied DC transformer has a small, filter capacitor that takes a few seconds to discharge. That capacitor’s stored energy signals the switching circuit to remain on for approximately 20 seconds. Once the capacitor discharges, the screen will retract. This delay will only occur when using the supplied 12V DC transformer during the initial set up stages of the screen.

Where can I obtain a copy of the Owner’s Manual?

Locate your product on the Stewart Filmscreen website and download a pdf of the Owner's Manual from the "Downloads" tab, or contact a Stewart Filmscreen representative at request@stewartfilmscreen.com.

What is the amperage of my Stewart ElectriScreen motor?

The large, commercial type screens operate on 120V AC at 5 amps. We advise a minimum 20 amp dedicated circuit for these types of screens as they spike to 9 amps (initial surge) at start up. Smaller video screens use tubular motors that operate on 120V AC at 1.5 amps.

How do I turn the blue backlight on and off on my Stewart BRIC 11-button keypad?

New Version, Type 2 Keypad: Follow this sequence if your BRIC 11-button keypad has an RJ-25 switch jack on backside of keypad:

To enable the backlit illumination:

Press and hold the Ctrl 1 “Up” button for 4 seconds. You will hear a slight “beeping” sound and the light will turn on.

To disable the backlit illumination:

Press and hold the Ctrl 1 “Down” button for 4 seconds. You will hear a slight “beeping” sound and the light will turn off.
You can also change the presets using this same method. Move the screen and or panels to position with the Ctrl buttons and then simply hold down a preset button for 4 seconds. You will hear a slight “beeping” sound to confirm the new preset.

Older Version, Type 1 Keypad: Follow this sequence if your BRIC 11-button keypad has a 4-screw switch connection terminal on the backside.

To enable the backlit illumination:

Press and hold down the * button.
Press the Ctrl 1 Up button while still pressing the * button.
Release the * button.
Release the Ctrl 1 Up button.

To disable the backlit illumination:

Press and hold down the * button.
Press the Ctrl 1 Down button while still pressing the * button.
Release the * button.
Release the Ctrl 1 Down button.

How do I place an order?

There are a few simple steps in placing your Stewart Filmscreen order:

Choose your product:
Do so carefully - the custom nature of the product becomes a factor here. With so many different gains and types of screens and the variety of mounting systems, some of the more “standard” products may not exactly fill your requirements.

Email or call the factory:
Feel free to call the factory weekdays from 6:30 am to 5 pm (Pacific Time) for assistance.

Doing so before you place an order can save you time down the line. A highly trained sales associate will assist you with design questions, selecting the right product for the job, and giving you a price quote. Stewart sales personnel can also tell you the approximate weight of the item, the best methods of shipping, estimates of freight charges, and a lead time.

Email or fax in a Purchase Order:

Fax to (310) 326-6870 (for custom Stewart screens, we cannot accept telephone orders.)

The Purchase Order should include:

Your business name and purchase order number.
The full billing and shipping addresses, including special instructions for individual attention.
The ship method. (Products are shipped F.O.B. Torrance, California or Amelia, Ohio depending on product type).
The requested ship date.
The part number(s), if any, with quantities and accurate prices (if there is no part number, then types and
descriptions must be included with the overall dimensions of the product).
Signature of the person(s) ordering.
Drop ship address must have a contact name and phone number.

Expedite the drawings:
Submittal will be sent to you upon receipt of your order. Respond to the drawings quickly. Orders are not processed until signed drawings are returned by fax to: (310) 326-6870. Your lead time begins when Stewart receives this confirmation.

Need help?
Call our toll free hotline to speak with a Sales Engineer, (800) 762-4999 Nationwide,
(310) 784-5300 internationally.